Ubuntu Doctor Coaching LLC (“Ubuntu Doctor Coaching,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through ubuntudoctorcoaching.com (the “Website”) and our related services, how we use it, with whom we share it, and the rights and choices available to you.
By using the Website, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Website.
1. Information We Collect
Information you provide directly
- Contact and enquiry forms: name, email address, organization, country, the subject of your enquiry, and the content of your message.
- Newsletter sign-ups: your email address and, where provided, your name.
- Booking a session: when you schedule a session through our scheduling provider (Cal.com), you provide your name, email address, and any details you include in the booking notes.
- Payments: when you purchase a service, payment is processed by Stripe. We do not receive or store your full card details; we receive confirmation of payment and basic transaction information.
- Coaching engagements: information you choose to share within a coaching relationship is treated as confidential and handled in accordance with our client agreements and the International Coaching Federation Code of Ethics.
Information collected automatically
- Usage data: pages visited, time on page, referring pages, approximate location (city/country level), browser type, and device information, collected via analytics tools where you have consented.
- Cookies and similar technologies: see Section 5 and our Cookie Policy.
2. How We Use Your Information
- To respond to enquiries and provide the services you request.
- To schedule, deliver, and administer coaching, speaking, mentor coaching, and organizational engagements.
- To process payments and maintain business records.
- To send our newsletter and updates, where you have subscribed (you may unsubscribe at any time using the link in every email).
- To understand how the Website is used and to improve its content, performance, and accessibility.
- To comply with legal obligations and protect our legal rights.
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data on the following legal bases: (a) consent (e.g., newsletter subscriptions, non-essential cookies); (b) performance of a contract (e.g., delivering coaching services you have purchased); (c) legitimate interests (e.g., responding to enquiries, securing the Website); and (d) legal obligation (e.g., tax and accounting records).
4. How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate the Website and our business, under terms that protect your information:
- Formspree — processes form submissions.
- Mailchimp (Intuit) — manages our newsletter and email marketing.
- Cal.com — manages appointment scheduling.
- Stripe — processes payments.
- Google (Analytics, Tag Manager, YouTube), Podbean, Microsoft (Clarity), LinkedIn, and Meta — analytics and embedded media, only where you have consented to non-essential cookies.
- Web hosting and IT providers — host and secure the Website.
We may also disclose information where required by law, to protect our rights or the safety of others, or in connection with a business transfer.
5. Cookies and Analytics
The Website uses essential cookies necessary for it to function, and — only with your consent — optional cookies for analytics and embedded media (such as YouTube videos, the Podbean podcast player, and Mailchimp forms). You can accept, reject, or customize non-essential cookies through the cookie banner, and you can change your choice at any time by clearing your browser's site data. Full details are in our Cookie Policy.
6. Email Marketing
If you subscribe to our newsletter, we will send you evidence-informed articles, leadership resources, and updates about our services and programmes. Every email includes an unsubscribe link. We use Mailchimp to manage our list; Mailchimp may collect information about whether emails are opened and links are clicked, which helps us understand what content is useful.
7. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Policy, to comply with legal, tax, and accounting requirements, or to resolve disputes. Enquiry correspondence is generally retained for up to two years; client and financial records are retained as required by law.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Transfers
We are based in the United States, and our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards (such as standard contractual clauses used by our providers) for international transfers.
10. Your Rights
GDPR (EEA, UK, Switzerland)
You may have the right to access, correct, delete, or receive a copy of your personal data; to restrict or object to processing; and to withdraw consent at any time (without affecting prior processing). You also have the right to lodge a complaint with your local supervisory authority.
CCPA/CPRA (California)
California residents may have the right to know what personal information we collect, use, and disclose; to request deletion or correction; and to not be discriminated against for exercising these rights. We do not sell or share personal information as defined by the CCPA/CPRA.
To exercise any of these rights, contact us at info@ubuntudoctorcoaching.com. We will respond within the timeframes required by applicable law and may need to verify your identity.
11. Children's Privacy
The Website and our services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
12. Third-Party Links
The Website contains links to third-party websites and services (including LinkedIn, YouTube, Podbean, Cal.com, Stripe, and Mailchimp). We are not responsible for the privacy practices of those third parties; we encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was most recently revised. Material changes will be posted on this page.
14. Contact Us
Ubuntu Doctor Coaching LLC
Elizabeth City, North Carolina, USA
Email: info@ubuntudoctorcoaching.com